Privacy Policy | Agape Community

Agape Disability Services

Effective Date: February 14, 2025

1. Introduction

Agape Disability Services ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.

2. What is Personal Information?

Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

3. Information We Collect

We may collect the following types of personal information:

Identifying information: such as your name, date of birth, address, contact details, Medicare number, and NDIS number.
Sensitive information: such as your health information, disability support needs, and racial or ethnic origin.
Financial information: such as your bank account details and payment information.
Other information: such as your employment history, education, interests, and communication preferences.

4. How We Collect Information

We may collect personal information in a variety of ways, including:

Directly from you: when you complete an application form, provide us with your NDIS plan, or contact us via phone, email, or our website.
From third parties: such as your support coordinator, healthcare providers, or family members (with your consent).
From publicly available sources: such as the NDIS website.

5. Why We Collect, Use, and Disclose Information

We collect, use, and disclose personal information for the following purposes:

To provide and manage our services: including assessing your needs, developing support plans, coordinating services, and delivering support.
To comply with our legal obligations: including reporting to the NDIS Commission and other regulatory bodies.
To communicate with you: including providing updates on your services, responding to your inquiries, and sending you newsletters or other information.
To improve our services: including conducting research and analysis, and obtaining feedback.
To protect your interests: including preventing fraud and ensuring your safety and wellbeing.

6. Disclosure of Information

We may disclose your personal information to the following third parties:

NDIS Commission: for reporting and compliance purposes.
Other service providers: involved in your care, such as healthcare providers, therapists, and support workers.
Your support coordinator or nominee: if you have authorized us to do so.
Our professional advisors: such as lawyers and accountants.
Government agencies: if required by law.

7. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We store your information securely in both electronic and physical formats.

8. Accessing and Correcting Your Information

You have the right to access and correct your personal information that we hold. If you wish to access or correct your information, please contact us.

9. Complaints

If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond to you as soon as possible.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective from the date of posting